Webchat
Use my5starz’s webchat feature to have real-time conversations with potential customers, create automated responses for when you’re unavailable, and receive messages in an all-in-one communication inbox.
WEBCHAT SOLUTIONS
Transform online visitors into potential customers
Engage in real-time conversations with website visitors, automatically address inquiries, and gather contact details for subsequent text-based interactions.
LIVE CHAT WITH POTENTIAL CUSTOMERS
Engagement in an instant
No need to delay. Initiate conversations with website visitors as soon as they land on your site to generate leads, schedule appointments, conduct virtual consultations, and achieve more.
INTELLIGENT MESSAGE HUB
Take charge of your discussions
Efficiently channel, sift through, and arrange all online chat exchanges within a unified hub, sorted by location, timing, or conversation category.
ASSIGN MESSAGES TO YOUR TEAMS
Streamline your team’s cooperation
Allocate discussions to either a team or an individual to guarantee that the appropriate person takes charge of the follow-up.
TEMPLATES
Workflow made easy with templates
my5starz simplifies the process of creating response templates for frequently asked questions and facilitates the sending of pre-designed requests for reviews, referrals, and other purposes.
AUTOMATED RESPONSES WITH GUIDED RULES
Simplify webchat interactions
Configure distinct introductory messages and automatic responses for when your team is actively assisting, when they’re occupied, and for after-hours to maintain visitor engagement and keep them well-informed.
Generate conversations that boost revenue.
Engage in real-time chats or leverage automated chatbots to provide exceptional customer assistance.
Interact On The Spot
Initiate real-time conversations, facilitate virtual consultations, and communicate individually or in bulk with potential clients even after they’ve exited your website, ensuring sustained engagement and enhanced conversion rates.
Turn Leads Into Customers
Streamline the process by effortlessly channeling all your website chat inquiries into one central hub, allowing you to engage and convert through text, social media, email, or whichever platform suits you best.
Save Your Teams’ Time
Leverage AI and automated response templates to expand your customer support and interaction capabilities, all without the need for additional staffing.
WEBFORMS CONSOLIDATED
Centralize all your web-generated leads effortlessly
Efficiently transform potential clients into customers by seamlessly directing webform leads to your my5starz Inbox for tailored follow-ups.
CONVERSATIONAL AI COMPANION
Automatically address customer FAQs
Empower your teams to dedicate their valuable time to intricate tasks while benefiting from smooth and effective customer support driven by our AI assistant, Robin.
LEAD GENERATION – SIMPLIFIED
Generate leads effortlessly
Stay on topic without the hassle of hunting down contact information. Utilizing Webchat, every interaction commences with a pre-filled form that collects names and phone numbers, eliminating the need for manual input.
CONTINUING THE CONVERSATION
Stay connected with simplicity
Seize every chance, even if a chat session ends abruptly. Reconnect via text at the perfect moment to ensure you remain memorable.
ATTACH FILES AND IMAGES
Enhance every customer interation
Boost your ability to address customer inquiries swiftly by including various files in your chats, such as invoices, receipts, screenshots, and more.
REPORTING AND ANALYTICS
Monitor chat effectiveness
Access comprehensive reports on chat discussions and apply filters based on location or user to gain insights into successful strategies and areas for enhancement. Additionally, explore deeper insights by seamlessly integrating with Google Analytics and other compatible platforms.